NearHub Board Warranty and Support

Standard Warranty — 1 Year (Included)

Every NearHub Board purchase includes a 1-year limited warranty from the date of purchase.

Hardware coverage

If any core components (such as the screen, touch system, or mainboard) experience a malfunction under normal use, we provide free replacement directly.

Software support

During the warranty period, we provide remote technical assistance for official software issues to ensure smooth operation.

Response time

Should an issue arise, you can submit a support request via our hotline or online system, with a response time of within 48 hours.

Not covered

Accidental damage (drops, spills, physical impact)
Issues caused by non-official or third-party software

Extended Warranty — Optional

Extends hardware protection and technical support beyond the standard 1-year period.

Plan	Coverage Period	Price
NearHub Care+ (1-Year)	Year 2	$299
NearHub Care+ (2-Year)	Year 2 & Year 3	$499

What NearHub Care+ includes:

Extends hardware protection beyond the standard 1-year warranty.
Offers priority technical support and faster response times.
Flexible 1- or 2-year options to ensure long-term reliability.

NearHub Care+ must be purchased during or before the standard warranty expires.

How to Get Support

Submit a support ticket and the support team will follow up by email within 48 hours.