NearHub Return and Refund Policy (US)
Learn how to return a NearHub product: eligibility, return conditions, return fees, refunds, and exchanges for orders shipped within the United States.
Return Eligibility
You can return a product within 30 days of delivery for any reason, including if it is not the right fit. You must issue the Return Merchandise Authorization (RMA) within these 30 days. After 30 days, NearHub cannot offer a refund or exchange.
A return fee applies to returns that are not due to a manufacturing defect. The fee depends on the product. See Return Fees below.
All return requests must be submitted to and approved by customer service. Submit an RMA request →
Return Fees
Product | Return fee (non-defect returns) |
|---|---|
NearHub Board (all models) | $500 per unit, deducted from your refund. This covers return shipping and the warehouse inspection. |
Nearity cameras and headsets | Typically around $11, deducted from your refund. The exact amount depends on the return shipping label cost, which varies by distance. Contact support for the amount that applies to your order. |
If a manufacturing defect occurs within the first 30 days, NearHub covers all return or exchange costs, including shipping.
Return Conditions
- Keep your purchase receipt.
- Return the product with all accessories and the original packaging.
- NearHub inspects the product at the warehouse before issuing a refund.
- If the product has been unboxed or used, or is damaged or missing parts for reasons not due to NearHub, NearHub works with you to determine a partial refund.
- Once an order has shipped, it cannot be canceled. A refused delivery is treated as a standard return, including the return fee.
Refunds
After the warehouse quality check, NearHub emails you whether the refund is approved. Approved refunds go to your original payment method and are typically processed within 7 days of NearHub receiving the product.
If your refund has not arrived, check with your credit card company and bank, as posting can take time. If it is still missing, email support@nearhub.us.
Defective or Damaged Products
Report damage on arrival or missing items within 7 business days of delivery. NearHub is not responsible for shipping damage reported after this period.
To request a replacement, select the replacement option on the RMA form and confirm your shipping address. NearHub sends a new unit and covers shipping both ways.
How did we do?
How to Find Your Order Number？
